Privacy Policy

Last updated: September 13, 2026

Dialback ("we", "us") is operated in British Columbia, Canada. This policy explains what personal information we collect and how we use it, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

Information collected on this website

This website does not use cookies, analytics, or tracking technologies, and has no forms that send data. The calculator on our pricing page runs entirely in your browser and sends nothing to us. We collect no personal information through your visit itself. Our hosting provider (Netlify) may process standard technical server logs, such as IP addresses, to deliver the site. Fonts are loaded from Google Fonts, which means your browser makes a request to Google's servers when the page loads.

Information you send us

If you contact us by email, we collect the information you choose to include, typically your name, email address, business name, and the contents of your message. We use it only to respond to you and provide our service. We do not sell personal information, and we do not send marketing messages without consent as required by Canada's Anti-Spam Legislation (CASL).

Information processed when we provide the service

When a business uses Dialback, text conversations between that business and its customers are processed through our service platform (GoHighLevel) and its telecommunications providers in order to deliver messages, qualify leads, and book appointments. This may include names, phone numbers, addresses, and message contents. This information belongs to our client (the business) and is processed on their behalf. It may be stored on servers located outside Canada, including in the United States.

Retention and your rights

We keep personal information only as long as needed for the purposes above or as required by law. You may request access to, correction of, or deletion of your personal information by emailing hello@dialback.co. If you have texted with a business that uses Dialback, you can also opt out of messages at any time by replying STOP.

Contact

Questions about this policy: hello@dialback.co