Refund Policy

Last updated: September 13, 2026

The 30-day lead-recovery guarantee

If Dialback does not recover at least 5 missed leads for your business in your first 30 days of active service, we will refund your first month's fee in full.

What counts as a recovered lead

A "recovered lead" is a call your business missed where Dialback's automated text-back received a reply from the caller and captured their inquiry. In other words, your business gained a contactable lead it would otherwise have lost to voicemail. Recovered leads are counted from the conversation records in your account dashboard, which you can review at any time.

How the 30 days are counted

The guarantee period starts on the day your missed-call forwarding is live and verified, not the day you sign up, so setup time never eats into your 30 days.

Conditions

• The guarantee applies to your first month of service only.
• The guarantee applies where your business receives at least 10 missed calls during the guarantee period. If fewer than 10 calls are missed, the period is extended at no charge until 10 have been received, and the guarantee is then assessed.
• Call forwarding must remain active for the full period; if forwarding is disabled or the service is paused at your request, those days pause the guarantee clock.
• Refund requests must be made within 14 days after the guarantee period ends, by email to hello@dialback.co.

After the first month

Ongoing service is billed monthly and you can cancel anytime with effect from the end of the current billing period. Partial months are not refunded.

How refunds are paid

Approved refunds are returned to your original payment method within 10 business days.